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Ready to buy a new home? Failing to check that a lawyer is on the Coutts & Co list of approved solicitors can put your transaction at risk of delay or failure.
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Coutts & Co Conveyancing Panel : Questions and Answers
My property lawyer is not on the Coutts & Co Solicitor Panel. Can I still continue with my family solicitor notwithstanding that they are not on the Coutts & Co list of approved lawyers?
You will need to have a conveyancer complete the legal work required when you take out a Coutts & Co mortgage to buy your property. They’ll carry out all the necessary legal checks on the property, make sure that you’re properly registered as the owner and ensure that all the necessary mortgage documentation is in place. You can instruct a conveyancing firm of your choice. However, if the firm selected is not a member of the Coutts & Co conveyancing panel additional costs will be incurred as separate legal representation will be required by Coutts & Co. Conveyancing panel applications can be submitted, so if your conveyancer has not previously applied for membership they can do so.
Our son is buying a house that has just been built with a mortgage from Coutts & Co. His lawyer has advised him of a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The document is intended to provide information to the main parties engaged in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Coutts & Co conveyancing panel as a standard part of the process, and to the surveyor when asked.
The Developer will be required to start the process by downloading the form and completing it.
The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Coutts & Co conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.
Are the lawyers identified as being on the Coutts & Co conveyancing panel, together with their details provided by Coutts & Co?
The firms themselves provide us confirmation that they are on the Coutts & Co conveyancing panel as opposed to being supplied with a list from Coutts & Co directly.
I am remortgaging my home does my lawyer have to be on the Coutts & Co Solicitor panel?
In theory, you could use a solicitor that is not on Coutts & Co conveyancing panel, but Coutts & Co would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same conveyancing matter.
The for formalities of my purchase has taken place with a loan from Coutts & Co. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Coutts & Co. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first point of contact should be one of the Coutts & Co branches or the Customer Services Team at Coutts & Co head office. In most cases complaints to Coutts & Co are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the
Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
Can I register a complaint to Coutts & Co about the lawyers being on the Coutts & Co conveyancing panel?
Complaining to Coutts & Co about their conveyancing panel is unlikely to yield much of a response. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.
The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.
If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.
Intending to buy a flat with a mortgage with Coutts & Co. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Lender if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the Coutts & Co conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the Coutts & Co conveyancing panel
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