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approved by RBS (One Account)

Ready to buy a new home? Failing to check that a lawyer is on the RBS (One Account) list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the The Royal Bank of Scotland plc One Account Conveyancing Panel

Q and A’s regarding the RBS (One Account) Conveyancing Panel

What is the rationale as to why all UK lawyers aren't included on the RBS (One Account) Conveyancing panel?
Mortgage companies point to the fact that solicitor-led fraud is thought to be responsible for millions of pounds of fraud every year. The removal of law firms off of lender panels started with the rise in mortgage fraud, which prompted a thematic review by the Financial Services Authority in 2011. Its outcome included recommendations for lenders to review their conveyancing panels, which kicked off a major policy change in the sector. It led to banks and building societies purging less reputable firms off their books
We are approaching an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to disclose this to my lender RBS (One Account). Apparently, being on the RBS (One Account) conveyancing panel and acting on their behalf he must inform RBS (One Account) if the balance of the mortgage advance is coming from anyone other than me. I disclosed to the bank about my parent’s contribution when I applied for the home loan so is it really necessary for this now to be an issue?
Your lawyer is obliged to check with RBS (One Account) to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to RBS (One Account) if you agree, failing which, your lawyer must cease to continue acting.
Do I have to pop into the offices of the RBS (One Account) conveyancing panel solicitor to execute the legal charge? If so, I will instruct a firm who offer conveyancing in Manchester so that I can pop in to their offices when needed.
Most conveyancing panel lawyers for RBS (One Account) undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I was supposed to move into my first house last Friday. My solicitor is on the RBS (One Account) conveyancing panel but has moved offices 8 weeks ago and had not informed RBS (One Account) of their new address. RBS (One Account) has locked down the release of mortgage funds as the information from the solicitors isn't correct.
This is as unusual as it is unlucky. Most lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local RBS (One Account) branch or your mortgage broker to see if they can help.
I have paid off my mortgage with RBS (One Account). I assume I don't need a solicitor on the RBS (One Account) panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your RBS (One Account) mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the RBS (One Account) mortgage from the register. RBS (One Account),and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the RBS (One Account) has sent the Land Registry the discharge electronically, and the RBS (One Account) has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your RBS (One Account) mortgage has been paid off.
I have not been happy with the level or service received from my lawyer. Is there a RBS (One Account) conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to RBS (One Account) about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

Intending to buy a flat with a mortgage with RBS (One Account). I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Lender if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the RBS (One Account) conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the RBS (One Account) conveyancing panel